Refund policy
Return & Refund Policy
At SABOX, customer satisfaction is important to us. Please review our return and refund policy carefully before placing your order.
Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, defective, incorrect, or with missing items, please contact us within 30 days of delivery.
Please provide:
• Your order number
• Clear photos or videos showing the issue
• Photos of the product and original packaging
• A photo of the shipping label, when applicable
Once the issue has been reviewed and approved, we may offer a replacement or a refund, depending on the circumstances.
Please do not return any product unless we specifically instruct you to do so. Unauthorized returns may not be accepted.
Lost or Undelivered Orders
If your order has not arrived, please contact us so we can review the tracking information and investigate the shipment.
If the shipment is confirmed as lost or qualifies for compensation under our fulfillment and shipping procedures, we may provide a replacement or refund.
If tracking shows that the package was delivered but you did not receive it, additional confirmation or documentation from the shipping carrier may be required before a refund or replacement can be approved.
Order Cancellations
Orders may be cancelled for a full refund only if the cancellation request is received before the order has entered processing or has been shipped.
Once an order has been processed or shipped, cancellation cannot be guaranteed.
Change of Mind
Except where required by applicable consumer law, we do not currently accept returns or provide refunds for change-of-mind purchases, buyer's remorse, or accidental orders after an order has been processed or shipped.
Returns
Please contact us before attempting to return an item.
Because some of our products are shipped internationally from our fulfillment partners, returning an item may not always be required. If a return is required, our customer support team will provide you with the appropriate instructions.
Do not send products to the address shown on the original shipping package unless specifically instructed by us.
Refund Processing
Approved refunds will be issued to the original payment method. After a refund is approved and processed, it may take approximately 5–10 business days for the funds to appear, depending on your bank or payment provider.
European Union Customers
If you are located in the European Union, additional statutory consumer rights may apply to your purchase, including applicable withdrawal rights. Nothing in this policy is intended to limit rights that cannot legally be excluded under applicable consumer protection laws.
Contact Us
If you have any questions regarding a return, refund, damaged product, or order issue, please contact SABOX Customer Care through the contact information provided on our website.